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Great article on organising with drivers in the gig economy; solidarity from hospitality workers and ref…
Deliveroo  from twitter
5 weeks ago by BeckyFaith
Wir sind Versandsoldaten - Jan Böhmermann & der Chor der Scheinselbstständigen | NEO MAGAZIN ROYALE - YouTube
Trepp auf, wir sind die Versandsoldaten!
Trepp auf, Logistikproletariat!
Ding-Dong, immer liefern, niemals warten,
keiner da, Zettel rein, Treppe ab!

Bring im Schneesturm auf Kommando, Bikini von Zalando.
Auch wenn man mir’s nicht ansieht, ich wohne im Ford Transit.

Pakete schwer, Pakete groß, wenigstens nicht obdachlos.
Nix Mindestlohn, nix Pausenzeit, gefangen in Selbständigkeit!

Trepp auf! Wir sind die Versandsoldaten!
Trepp auf! Logistikproletariat!
Ding-Dong, immer liefern, niemals warten,
keiner da, Zettel rein, Treppe ab!

Ich klage nie, dass Arbeit Mist ist, bin doch sachgrundlos befristet.
Wenn Sushi an der Haustür läutet, werden Menschen ausgebeutet!

Meine Baracke kalt und sehr verdreckt, mein Standort wird per App getrackt!
Vom Schutz des Arbeitsrechts befreit, gefangen in Selbständigkeit!

Trepp auf, wir sind die Versandsoldaten! (Guten Tag!)
Trepp auf, Logistikproletariat! (Dankeschön!)
Ding-Dong, immer liefern, niemals warten, (Wiedersehen!)
keiner da, Zettel rein, Treppe ab! (Ding Dong)

Was trennt noch Trebegänger, vom Sub-Sub-Sub-Sub-Sub-Unternehmer?
Er ist kein Mensch, er ist kein Tier. Nein, er ist Paketkurier.

Ich bin kein Mensch, ich bin kein Tier. Nein, ich bin Paketkurier.
Ich bin kein Mensch, ich bin kein Tier. Nein, ich bin Paketkurier.

Trepp auf, wir sind die Versandsoldaten!
Trepp auf, Logistikproletariat!

Ding-Dong, und wir dürfen niemals warten,
keiner da, Zettel rein, Treppe ab!
labor  logistic  delivery  boehmermann  selfemployed  foodora  dhl  zalando  hermes  deliveroo  song  socialist 
7 weeks ago by gohai
Deliveroo users are getting defrauded – and it could be fined millions for it • New Statesman
Sarah Manavis found a big charge on her account one morning:
<p>rather than seeing an overspend or a direct debit I’d forgotten about, I saw three enormous charges from the food delivery service Deliveroo from the night before. They weren’t mine.

I immediately called Deliveroo to say that it wasn’t, in fact, me who ordered £100 worth of food in the space of ten minutes in three separate orders; and told them that the fraudsters had changed my email address, so I couldn’t even get into my account to look at where it was sent. I was told that they would investigate, and I would be sent an email asking for more information immediately.

I was not. After an hour, I rang again, to find that actually the email had been sent to the new email address – the one the fraudsters plugged in – so that they had presumably been alerted to the investigation. I complained, got the email re-sent to me, and was then met by radio silence for the rest of the day. When I eventually rang again, the company said it couldn’t actually tell me whether or not I would get my money back, adding that I might not hear from them for nearly a week before they let me know either way.

By 5pm, I was getting fed up, so I did what any journalist with a modest Twitter following would do, and tweeted. What I thought would happen was that my case would be bumped on the list, and maybe I’d get my money back sooner (or, indeed, at all). What actually happened was that my replies, DMs and email were all immediately flooded with people who had been a victim of the same fraud, saying, yes, this had happened to them too and no, Deliveroo had never refunded them.</p>

This has been going on <a href="https://www.buzzfeed.com/matthewchampion/cracked-deliveroo-accounts-are-on-sale-online-for-just-ps10">for some time</a>. And guess what? Deliveroo doesn't offer 2FA security.
Deliveroo  2fa 
8 weeks ago by charlesarthur
Ghost kitchens : the next disruption in the restaurant industry ?
8 Jan, 2018 | intotheminds | Posted By Pierre-Nicolas Schwab.

(1) https://www.restaurant-hospitality.com/operations/ubereats-nudges-operators-toward-virtual-restaurants
(2) https://www.theguardian.com/business/2017/oct/28/deliveroo-dark-kitchens-pop-up-feeding-the-city-london#img-3

ghost kitchen make perfect economic sense : margins are thin in the restaurant industry, driven by high employees-related costs, rent, expensive equipment and variability in demand. Setting up a restaurant is a bet with a 5 to 20-year time horizon depending on myriad factors : your positioning, the location, and many exogenous factors out of your control. Eliminating all those risks seems like a logical move :

how to make a restaurant less location-dependent ?
how to adapt quickly to demand ?
how to reduce fixed costs (renting and equipping a place) ?
The bright sides : 3 major advantages of ghost kitchens

**The 3 major advantages of ghost kitchens are their answers to the 3 problems listed above :

the restaurant is not location-dependant anymore. If there is an event likely to generate massive flow of potential customers, you can move
ghost kitchens can adapt quickly to demand : the standardized kitchen unit just has to be multipled, which is not possible with street food vans unless you own several of them (which brings us to the 3rd advantage).
ghost kitchens, because they are rented from online platforms like Uber Eats and Deliveroo, transfom fixed costs into variable ones. This is great to test your idea and is a cheap way to do market research and test traction on a market.

** The dark sides of Uber’s and Deliveroo’s ghost kitchens
1. Why would one still rent a place to operate a restaurant ?
Good question indeed. If all hurdles and risks of operating a brick-and-mortar restaurant can be removed, why would you still want to rent a place (fixed costs), buy the equipment (fixed costs), hire employees (fixed costs) and wait on patrons to come in (variable revenues) ? If a platform like Uber or Deliveroo can provide you with customers’ orders, the need to have a brick-and-mortar place would vanish.
But if every single restaurant owner adopts that posture, how will city centers look like on the long run ?

2. Dependence towards platforms
What happened with the hospitality sector may well happen on the middle-term in the restaurant industry too. Uber eats, Deliveroo have disrupted the way we consume food. This is a new societal change that is most to be felt in Europe (urban Americans use already to get food delivered to their homes, most restaurants in US cities proposing at home delivery) : it has become easier than ever to get food delivered at home.
If enough restaurant owners make a significant percentage of their revenues through those platforms, they will eventually become dependent on them and will struggle like hotels are now struggling with Booking.com. Using platforms is a wise strategy to grow revenues but it can also become a very dangerous one if your dependence to them increases.
beyond_your_control  disruption  fixed_costs  kitchens  platforms  restaurants  variable_costs  Deliveroo  Uber  asset-light  event-driven  experimentation  test_marketing  pop-ups  cold_storage  on-demand  dark_side  virtual_restaurants  bricks-and-mortar 
10 weeks ago by jerryking
Data from millions of smartphone journeys proves cyclists faster in cities than cars and motorbikes • Forbes
Carlton Reid:
<p>That bicyclists are faster in cities will come as no surprise to bicycle advocates who have staged so-called “commuter races” for many years. However, these races – organized to highlight the swiftness of urban cycling – are usually staged in locations and at hours skewed towards bicycle riders. The Deliveroo stats are significant because they have been extracted from millions of actual journeys.

And it’s all thanks to Frank.

Frank is the name Deliveroo gives its routing algorithm (the name was chosen for the Danny DeVito character in the TV series It’s Always Sunny in Philadelphia.)

Delivering millions of simultaneous orders from thousands of restaurants to hungry consumers within 30 minutes using roving self-employed couriers equipped with smartphones is a complex vehicle routing problem: consumers want piping hot food; restaurants want meals picked up when cooked; riders – paid per drop – want multiple deliveries per hour, and Deliveroo needs to make money.</p>

Good in-depth article about Deliveroo; and cyclists have repeatedly proven to be faster through cities than any other form of transport.
deliveroo  transport 
november 2018 by charlesarthur

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