darkpatterns   244

« earlier    

TurboTax UX and dark patterns critiqued • Medium
Brandon Read:
<p>It’s important to recognize that TurboTax is one of many tax-preparation corporations lobbying against legislation that could greatly simplify the filing process for millions of Americans. This means it’s in their best interest to perpetuate the existing convoluted tax system so that they may continue to generate massive profits each year. We’ll explore concrete examples of unethical design strategies TurboTax employs to generate these profits.

TurboTax dissuades customers from using their Free offering by exaggerating the benefits of their mid-tier (or “recommended”) paid service and by fabricating obstacles that trick users into paying for unnecessary upgrades. While the paid service offers benefits that may be applicable to some users (such as specialist support and increased security), most filers would be perfectly happy (and just as successful) filing their taxes through the Free product. Instead of surfacing this reality, TurboTax buries it by manufacturing the illusion of complexity and time-scarcity. The following UX teardown shines a critical light on these Dark Patterns, and offers users tips on how to stay in control when navigating the modern freemium landscape.</p>


There are so many dark patterns in this stuff that it's like a black knitted blanket.
turbotax  darkpatterns 
3 days ago by charlesarthur
(429) https://twitter.com/i/web/status/976905593532362752
Thanks to for showing us how can sometimes be useful/acceptable in the name of the g…
darkpatterns  UX  from twitter
27 days ago by enzus
Home | Dark Patterns
Dark Patterns are tricks used in websites and apps that make you buy or sign up for things that you didn't mean to. The purpose of this site is to spread awareness and to shame companies that use them.
darkpatterns  ux  design  ethics 
9 weeks ago by japhy
Facebook Really Wants You to Come Back - Bloomberg
2025: Remember 2018? Remember Facebook? Was It really a “time well spent,” full of "meaningful interactions"??
Me: Nah.
facebook  privacy  darkpatterns 
10 weeks ago by fdedic
Metafoundry 6: Accident Blackspot
Deb Chacra on consent in technology and services. Good.
technology  captology  ux  ethics  darkpatterns 
december 2017 by mildlydiverting
Dark Patterns and the Ethics of Design – Adventures in UX Design – Medium
Dark Patterns and the Ethics of Designhttps://t.co/1b9Rc41VHP#ux #designpatterns #darkpatterns #ethics http://pic.twitter.com/U1rOYZrkNF

— Gustavo Pimenta 🌶 (@gustavocpimenta) December 5, 2017
design  darkpatterns  designpatterns  ux 
december 2017 by guspim
Uber's use of encrypted messaging may set legal precedents | Reuters
Von Uber lernen, heißt sich selbst zerstörende Nachrichten schicken - gerade auch in der Firma
darkpatterns  from twitter
december 2017 by grzbielok
How Booking.com manipulates you
We need to be aware of all the ways Booking is trying to screw us over and try to counter them:

1. Ignore urgency-provoking red text and anchoring struck-through prices.
2. Do not rely on the magnitude of the ratings. I think it is still fine to use them as a sorting criterion.
3. Do not read the cherry-picked reviews on the main page. Go to the review page (“Our guests’ experiences”) and sort the reviews from newest to oldest, to get an up-to-date and hopefully unbiased selection.
ux  analysis  e-commerce  darkpatterns  design 
october 2017 by Shoord

« earlier    

related tags

*  1960s  341webmgmt  @codepo8  advertising  agency  aiviq  algorithms  analysis  annefrank  apps  arstechnica  art  article  artwork  attention  bad  behavour  booking.com  booking  britishgas  by:yaelgrauer  cambridgeanalytica  candycrush  captology  cennyddbowles  census  chrictonesque  coaxing  code  conversion  cowclicker  criticism  critique  dark  darkside  darkux  data  data_analysis  datathreat  datathreats  deathoftheweb  deceit  deception  design  designedinconvenience  designpatterns  development  dishonesty  dkl  e-commerce  ecommerce  ethics  evil  examples  facebook  fail  from:arstechnica  genocide  google  govdata  gui  hacking  hci  health  healthcare  heuristics  hn  hotels  housing  humor  ifttt  insurance  interaction  interface  internet  interrogatingtheinterface  javascript  konwersja  linkedin  magic  manipulation  marketing  media  mediumdotcom  microsoft  monetization  monitor  moral  morals  motivealgorithm  nudge  nudging  objective-c  offboarding  os  panopticon  pattern  patterns  picture  podcast  policy  politics  populationdata  privacy  product  psychology  reference  resources  screenaddiction  security  servicedesign  smart  smartphones  socialmedia  talk-pat  techculture  technology  travel  tricks  trump  turbotax  twitter  twitterlink  uber  ui  unread  unsubscribe  usability  userexperience  ux  uxdesign  vacation  video  w:4  web  webdesign  webdev  webpages  website  windows  wsh  wtf 

Copy this bookmark:



description:


tags: