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TurboTax UX and dark patterns critiqued • Medium
Brandon Read:
<p>It’s important to recognize that TurboTax is one of many tax-preparation corporations lobbying against legislation that could greatly simplify the filing process for millions of Americans. This means it’s in their best interest to perpetuate the existing convoluted tax system so that they may continue to generate massive profits each year. We’ll explore concrete examples of unethical design strategies TurboTax employs to generate these profits.

TurboTax dissuades customers from using their Free offering by exaggerating the benefits of their mid-tier (or “recommended”) paid service and by fabricating obstacles that trick users into paying for unnecessary upgrades. While the paid service offers benefits that may be applicable to some users (such as specialist support and increased security), most filers would be perfectly happy (and just as successful) filing their taxes through the Free product. Instead of surfacing this reality, TurboTax buries it by manufacturing the illusion of complexity and time-scarcity. The following UX teardown shines a critical light on these Dark Patterns, and offers users tips on how to stay in control when navigating the modern freemium landscape.</p>

There are so many dark patterns in this stuff that it's like a black knitted blanket.
turbotax  darkpatterns 
3 days ago by charlesarthur
(429) https://twitter.com/i/web/status/976905593532362752
Thanks to for showing us how can sometimes be useful/acceptable in the name of the g…
darkpatterns  UX  from twitter
27 days ago by enzus
Home | Dark Patterns
Dark Patterns are tricks used in websites and apps that make you buy or sign up for things that you didn't mean to. The purpose of this site is to spread awareness and to shame companies that use them.
darkpatterns  ux  design  ethics 
9 weeks ago by japhy
Facebook Really Wants You to Come Back - Bloomberg
2025: Remember 2018? Remember Facebook? Was It really a “time well spent,” full of "meaningful interactions"??
Me: Nah.
facebook  privacy  darkpatterns 
10 weeks ago by fdedic
Metafoundry 6: Accident Blackspot
Deb Chacra on consent in technology and services. Good.
technology  captology  ux  ethics  darkpatterns 
december 2017 by mildlydiverting
Dark Patterns and the Ethics of Design – Adventures in UX Design – Medium
Dark Patterns and the Ethics of Designhttps://t.co/1b9Rc41VHP#ux #designpatterns #darkpatterns #ethics http://pic.twitter.com/U1rOYZrkNF

— Gustavo Pimenta 🌶 (@gustavocpimenta) December 5, 2017
design  darkpatterns  designpatterns  ux 
december 2017 by guspim
Uber's use of encrypted messaging may set legal precedents | Reuters
Von Uber lernen, heißt sich selbst zerstörende Nachrichten schicken - gerade auch in der Firma
darkpatterns  from twitter
december 2017 by grzbielok
How Booking.com manipulates you
We need to be aware of all the ways Booking is trying to screw us over and try to counter them:

1. Ignore urgency-provoking red text and anchoring struck-through prices.
2. Do not rely on the magnitude of the ratings. I think it is still fine to use them as a sorting criterion.
3. Do not read the cherry-picked reviews on the main page. Go to the review page (“Our guests’ experiences”) and sort the reviews from newest to oldest, to get an up-to-date and hopefully unbiased selection.
ux  analysis  e-commerce  darkpatterns  design 
october 2017 by Shoord

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