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Customer Satisfaction at the Push of a Button | The New Yorker
Quote: "... It’s also reasonably certain that, no matter what you do for a living, becoming less aggravating to others while you’re on the job is likely to make you and your co-workers more contented as well. “At the end of the day, we all care about how we’re treated,” Theisen said."
customerservice  feedback  research  happiness  business 
15 days ago by ajohnson1200
Why I don't use my real photo when messaging with customers on my website · Kapwing Blog
Customer support is very human: Even though the internet puts distance and anonymity between website creators and their users, remember that there are humans on both sides of the screen. People love to chat, tease, and make friends, even if they know nothing about each other. They make spelling mistakes, jump to conclusions, use emojis and slang, and can be inpatient and insensitive. Although users are sometimes hurtful, it’s fun (and sometimes a waste of time) to connect directly wi...
sexism  gender  harassment  chat  via:popular  via:wwc-atx  customerservice 
26 days ago by cglinka
How to respond when customers get sour on social media
Great advice on how to handle negative posts about your brand on social media.
ESB6  CH10  customers  customerservice  complaints  how-to  howto  advice 
4 weeks ago by jeromekatz

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