customerservice   6783

« earlier    

Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
Quote: "We’ve learned that NPS doesn’t tell us anything about the customer’s experience or their loyalty. In fact, we can’t trust NPS to tell us anything useful."
nps  metrics  customerservice  customerfocus  analytics 
11 days ago by ajohnson1200
The Weather Challenge
Zappos customer service weather test
customerservice  business 
22 days ago by sojourner
Twitter
"What Being a Flight Steward Taught Me About Today—And Tomorrow..."
CustomerService  from twitter
23 days ago by profitseo
Pinpointing Racial Discrimination by Government Officials - NYTimes.com
If awareness really is the first step toward a fix, then the study may be helpful in refining our understanding of racial discrimination in America. It occurs not only in the labor market and the criminal justice system, but also in countless small frictions every day.

The culprit may not be a hate-spewing white nationalist, but rather a librarian or a school administrator or a county clerk, unaware that shes helping some clients more than others.
bias  discrimination  customerservice  racism  america 
29 days ago by kme
Twitter
"What Being a Flight Steward Taught Me About Today—And Tomorrow..."
CustomerService  from twitter
5 weeks ago by ahailey
Twitter
Thread for all students of #PublicTransport and #CustomerService https://t.co/EtjqvetL9r
CustomerService  PublicTransport  via:packrati.us 
5 weeks ago by pigsonthewing

« earlier    

related tags

2018  advertising  ai  alibaba  america  analytics  apfs  apple  application  apps  art  artificialintelligence  assertiveness  att  audit  awardwinning  backup  bias  bots  branding  brands  bullshit  business  businessmodel  businessmodels  career  careers  chat/support  chat  chatbot  chatbots  cheatsheet  china  collaboration  communication  company  consulting  contentmarketing  copyright  crime  crisismanagement  cultura  culture  customer  customerexperience  customerfocus  customerjourney  customers  customersupport  custserv  cvs  cx  cxjm  data  datadecisions  dataentry  decisionmaking  definition  design  designthinking  development  df17  discrimination  ecommerce  economy  emotion  empathy  employeeengagement  employeeprofile  engagesummits  entrepreneurship  ethics  evidence  experience  feminism  food  funny  games  genius  hcd  help  helpdesk  history  hotels  howto  human  humour  internet  interview  iot  iphone  jobs  journeymapping  journeys  language  law  license  lifehack  linkfodder  livechat  lowes  mac  machinelearning  macos  mainstream  management  mapping  maps  marketing  mentalhealth  messaging  methods  metrics  mit  mobileapp  money  moneygram  music  netflix  nickgrossman  nps  nytimes  online  opensource  outline  phone  photos  politics  predictions  pricing  privacy  process  productmanagement  programming  psychology  publicrelations  publictransport  publishing  quality  racism  realtime  reference  reflexion  reputationmanagement  research  restaurants  robotics  robots  romantic  saas  sad  sales  scaling  science  security  seo  service  services  shopping  smm  social  socialmedia  socialmediamarketing  society  software  southernglazer  spectrum  stories  strategy  support  survey  surveys  techniques  technology  techsupport  tesla  tools  trains  transcription  transport  travel  twitter  uk  ups  userexperience  users  ux  uxd  virtual  vocab  web  website  words  work  writing 

Copy this bookmark:



description:


tags: