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aman resorts | Bespoke Magazine
What Zecha grasped is, first, that size matters; few of the resorts have more than 50 rooms, all of which have fabulous space (in Amanjena, Marrakech, one’s private swimming pool is indoor-outdoor, from the drawing room to the garden). Second, he knew the importance of telepathic service. In Aman world, there are at least four staff per guest, but you never see them. It is no coincidence that the original Amans were in the Far East and India, where labour is abundant and inexpensive, the attitude gentle and soft–footed. Arriving by small aeroplane at Amanpulo, on its own private island in the Philippines, each guest is greeted by name and taken by buggy to their villa hidden in the dunes. It took me three days to work out how the staff knew who was who (the answer: the manager of the Aman lounge at the domestic terminal in Manila – an oasis of calm with showers and Floris soap – sends descriptions of the guests’ clothes ahead to the resort).
luxury  hotels  customerservice 
24 days ago by ramitsethi
Returns and Warranty Requests - WooCommerce
Manage the RMA process, add warranties to products & let customers request & manage returns / exchanges from their account.
woocommerce  returns  ecommerce  customerservice 
25 days ago by jake101
The Waiter Rule: A Window to Personality
"A person who is nice to you but rude to the waiter, or to others, is not a nice person. Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with. Be especially wary of those who are rude to people perceived to be in subordinate roles."
kindness  waiter  customerservice 
4 weeks ago by warnick
The Rise Of The Omnibots
Chatbots are growing up. Welcome to the age of the omnibot, where brands become beings.
customerservice  chatbots  growth  evolution  omnibot  brand  branding  innovation  FastCompany  2018 
7 weeks ago by inspiral

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