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Not Always Right
Not Always Right features funny & interesting true stories submitted by readers from around the world.
funny  sad  romantic  humour  shopping  customerservice  society 
2 days ago by garrettc
Twitter
:

• main account # in bold print atop every page of invoice for bundle services.
• obscur…
CustomerService  from twitter
7 days ago by Mykl
Twitter
:

• tidy online activation routine = promising.
• no "in progress" verification mes…
CustomerService  from twitter
7 days ago by Mykl
UX Mapping Methods Compared: A Cheat Sheet
Understand similarities and differences among empathy maps, customer-journey maps, experience maps, and service blueprints.
designthinking  userexperience  research  customerservice  journeymapping  tools  business 
12 days ago by garrettc
Twitter
WOW! Social drastically reducing email and phone cases. Check it out. via
df17  CustomerService  from twitter_favs
12 days ago by jmorgenstern
How chatbots can help reduce customer service costs by 30% - Watson
Chatbots learn with every interaction, leading companies to reduce their customer service costs by 30%
chatbots  bots  customerservice 
14 days ago by jorgebarba
(11) Jenifer Bennett's answer to How does the Four Seasons know your name before you check into the hotel? - Quora
As a first time guest,  there are several ways Four a Seasons will learn your name.  If you've reserved an expensive room, a longer stay than most, or made a lot of special requests, they'll Google you and print your photograph with your reservation details.  Copies are posted throughout the staff areas.  If you've arranged transportation through the hotel, they keep track of your flight and when your ground transportation has picked you up.  They can either estimate your arrival at the hotel or the driver calls the hotel with a warning that they are "5 minutes out".  The driver will also tell the doorman your name.
At the door, the doorman will try to read your name from your luggage tags.  They will ask, "Checking in Mr. Coen?"  They will sometimes ask, "Under what name is the room?"  Then they call the front desk on the phone or radio to let them know you're walking through the door.
In general, Four Seasons employees are expected to use a guest's name.  When employees are tested, using someone name counts for 60% of their score.
customerservice  hotels 
21 days ago by ramitsethi
The Bot Human Handoff – Chatbots Magazine
How can we make the handoff from a bot to a human more seamless?
bots  chatbots  customerservice  reference 
4 weeks ago by jorgebarba

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