customerservice   6869

« earlier    

When Does the Customer Journey Begin?
By aligning your content marketing to the journey of prospects before they’re looking to buy, you make your business ideally situated for the next stage, when awareness of the need for a solution kicks in.
ESB6  CH10  promotion  customer  customerservice  customerdevelopment  advice 
6 days ago by jeromekatz
Betterment’s Low-Fee Evangelist Has a Retirement Algorithm for You
Key quote "we don't make money from customers. We make money from money." That's why customer service can be so bad.
ESB6  CH10  customerservice  problems 
6 days ago by jeromekatz
Data for Better Customer Service
Add a description about your page or projects. Should be around 135 to 160 characters.
nyc  transportation  data  customerservice 
8 days ago by bradbarrish
Walmart deploys 17,000 Oculus Go headsets to train its employees | ZDNet
Walmart said it is using the headsets to train within three key areas: new technology, compliance, and soft skills like empathy and customer service.
walmart  work  futureofwork  virtualreality  customerservice 
26 days ago by jorgebarba
Danny Meyer’s Recipe for Success
How the restaurant mogul behind Union Square Cafe, Shake Shack, and many other dining destinations uses culture to drive scale.
restaurants  wom  wordofmouth  customerexperience  customerservice 
5 weeks ago by jorgebarba
Language barrier won’t hold back chatbots in the Netherlands
"BB lives on Facebook Messenger, where it helps travellers find and book flights, as well as remind them to check in. BB is connected to KLM’s API’s – but also to the company’s Salesforce CRM system so that webcare employees can easily take over the conversation when BB doesn’t know what to say.... For KLM, a smart chatbot isn’t just a gimmick. In fact, since the company implemented BB, it saw engagement grow 40%. Customers threw a whopping 1.4 million queries towards BB, and 15% of all boarding passes are now sent to customers over Messenger."
customerservice  klm  chatbots  cases  netherlands  ml 
8 weeks ago by cote

« earlier    

related tags

2018  acceptableusepolicy  accessibility  advertising  advice  adweek  ai  airbnb  amazon  analytics  app  apple  apps  articulos  attention  automation  basecamp  bd  behaviour  bitbounce  blogging  books  bots  brand  branding  brands  business  businessmodels  button  callcenter  callcentres  candid  career  cases  ch10  ch9  changemanagement  chat  chatbots  cities  collaboration  communication  compliance  consumeremotions  contentmarketing  convenience  cool  creativity  credo  crisismanagement  crm  cryptocurrency  customer  customercare  customerdevelopment  customerexperience  customersatisfaction  cx  data  dataarchitecture  datadecisions  datagovernance  dataportability  dataquality  datasets  design  device  digital-marketing  discernment  diy  ecommerce  economics  economy  email  empathy  employees  entrepreneurship  esb6  ethicaldesign  ethics  evaluation  evolution  exogenus  facebook  fastcompany  feedback  finance  finland  focus  fortune  frictionless  fundraising  funny  futureofwork  gaming  gender  global  googlemaps  growth  guide  guru  happiness  happyornot  harassment  health  helpdesk  history  hootsuite  hotels  howto  indie  infographic  information  innovation  inspiration  interface  international  internet  internetretailing  ios  iphone  jobs  kindness  kiosk  klm  labor  law  leadership  lessons  librarianproblems  libraries  librarylife  lista  location  logistics  london  luxury  mainstream  management  marketing  mba  measurement  mentalhealth  microsoft  ml  mobile  money  morality  morals  msbizappssummit  msdyn365  mwc2018  netherlands  news  noservice  nps  nyc  omnibot  passive  performance  personalbrand  phd  phone  podemo  policy  politics  postfordism  predictions  presentations  pret  privacy  privacykit  problems  process  product  productmanagement  programming  promotion  psychology  publicrelations  publishing  quality  rating  recombination  reference  reflexion  research  resolution  restaurants  retail  returns  robots  ronr  saas  sales  sarahendren  security  service  services  sexism  sharedinbox  shopping  simplicity  skepticism  smallbusinessmarketing  smm  social  socialmedia  softskills  software  solutioneering  solutionism  somedaymaybe  startup  statistics  stories  strategy  stripe  subtlety  support  surveys  swansea  synthesis  teamwork  technology  technosolutionism  terminal  testing  tmobile  tools  tools_and_reference  trabajo  transformaciondigital  transportation  travel  twitter  uber  uc  uidesign  uk  unemployment  usability  ux  virtualreality  voice  waiter  walmart  web  widgets  wom  woocommerce  wordofmouth  wordpress  work  writing  zendesk 

Copy this bookmark:



description:


tags: