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Journey Mapping 101
A journey map is a visualization of the process that a person goes through in order to accomplish a goal.
UX  customer  journey  mapping 
yesterday by traggett
US survey says shoppers want less automation, more human interaction with customer service
"The report revealed that, despite misconceptions of robots taking over, consumers still want human interaction while navigating digital assets. What’s more, they don’t expect, nor want technology to replace real people. It’s true consumers are open-minded about using technology like chatbots that save time and make life easier. But they still trust humans to help solve more complex problems and make experiences such as online shopping, filling a prescription or making a bank deposit — more enjoyable."
erp  latest  news  ai  artificial  intelligence  automation  brands  chatbots  customer  service  gartner  human  interaction  research  retail 
2 days ago by jonerp
Hudson’s Bay – claiming retail uniqueness, but still struggling with omni-channel 101
"Hudson's Bay is a retailer that's still struggling to get to the foothills of omni-channel retail basics."
crm  and  customer  experience  digital  enterprise  in  the  real  world  retail  e-commerce  omni-channel  social 
4 days ago by jonerp
How Zendesk pursues frictionless collaboration with Zoom video conferencing
"You can't serve your customers if your employees are bogged down. SaaS customer service vendor Zendesk has to be frictionless inside their company to achieve that result for others. Here's how they've changed employee productivity with Zoom video conferencing."
collaboration  sharing  and  digital  productivity  crm  customer  experience  service  management  use  cases 
5 days ago by jonerp
Add Customer and Customer Address Attributes in Magento 2 - Siphor
Sometimes the default attributes provided by Magento might not be enough. Here we explain how to add customer and customer address attributes in Magento 2..
customer  add  attribute  magento2  address 
7 days ago by arioch1984
Magento 2: Add Custom Attribute to The Customer’s Address - WEB4PRO
In this article, you’ll learn how you can add a custom attribute to the user’s address, its output on the order page, and saving the order in Magento 2.
customer  add  attribute  magento2  address 
7 days ago by arioch1984
Canny: Customer Feedback Management Tool
Simplistic alternative to UserVoice, GetSatisfaction etc.
+ extremely simply to sign up with GitHub and upvote an idea
- no downvoting
- stupid lack of scrollbars on short lists of planned/complete features, WTF -

Used by
product  customer  feedback  management  system  tool 
8 days ago by dandv
What the Top500 UK retailers and brands do about The - our new available now. Publi…
report  Customer  Top500  IRUK  from twitter
8 days ago by ianjindal

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