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What Is Nurturing, & Nurturing? Learn More In Our Free Playbook …
leadgeneration  customer  from twitter
2 days ago by mandigital
Dunnhumby on retail’s winners and losers - by @jonerp
"Can data science make the difference between winning and losing in retail? Dunnhumby's answer is yes - but with a big catch. You have to get the value proposition right. Their Retail Performance Index explains why."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
5 days ago by jonerp
Mark Zuckerberg on Facebook’s future, fake news, and Russian mischief - Vox
“We will dig through this hole, but it will take a few years.”
It’s been a tough year for Facebook. The social networking juggernaut found itself engulfed by controversies over fake news, electoral interference, privacy violations, and a broad backlash to smartphone addiction. Wall Street has noticed: The company has lost almost $100 billion in market value in recent weeks.
Behind Facebook’s hard year is a collision between the company’s values, ambitions, business model, and mind-boggling scale. Mark Zuckerberg, the founder of Facebook, has long held that the company’s mission is to make the world more open and connected — with the assumption being that a more open and connected world is a better world. That assumption has been sorely tested over the past year. As we’ve seen, a more open world can make it easier for governments to undermine each other’s elections from afar; a more connected world can make it easier to spread hatred and incite violence.
facebook  quotes  interview  CxO  customer  free 
6 days ago by rgl7194
Daring Fireball: Users and Customers
Fascinating, wide-ranging podcast interview (with an excellent transcript) between Vox’s Ezra Klein and Facebook CEO Mark Zuckerberg...
There is certainly something to Zuckerberg’s argument here, but the speciousness of the way he formulates it is that a company working hard to charge you more money is undeniably incentivized to care more about you, if you can afford their product or service. I think it’s undeniable that Apple cares more about the hundreds of millions of people who buy its products than Facebook cares about any of its billions of users.
The more apt Tim Cook quote that applies here is this long-standing internet adage: “When an online service is free, you’re not the customer. You’re the product.” Amazon is undeniably focused on low prices. But Facebook doesn’t charge low prices — they charge high prices. To their customers: advertisers. And a cursory look at their financials indicates they’ve been working hard to raise those prices.
The linguistic trick Zuckerberg pulls here is that nowhere in the entire interview does he mention the words user or customer. He only says you (in the plural sense) and people. That’s a dodge, because unlike Apple — and Amazon — Facebook’s users are not its customers — and most of the controversies they are dealing with today all stem from the fact that they favored their customers (advertisers willing to pay ever-higher sums for ever-more-invasively-targeted ads) at the expense of their users.
facebook  quotes  daring_fireball  interview  CxO  customer  free 
6 days ago by rgl7194
Bed, Bath & Beyond – when you wish upon a digital vision…your share price collapses
Bed, Bath & Beyond's digital direction has been furnished with more detail, but it's still not clear whether this is a vision or a wish list...
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  retail  e-commerce  the  omni-channel 
7 days ago by jonerp
Things I’d Like to See Go Away – The Logo Slide
"Should logo slides disappear entirely? Maybe not. As appendix material (leave-behinds) that prove you have more customers (and stories) than the ones you shared, they can be useful. For investors and partners, again as a supplement to real customer stories they can be helpful. But that context is key. Logo slides reinforce credibility. They don’t establish it anymore."
go-to-market  customer  validation  logo  slide  sales  presentation 
11 days ago by jonerp
Why progressive web apps are anything but boring – a retail view from Magento
"Mobile commerce has yet to achieve its potential, held back by app proliferation and consumer (dis)trust. Magento's Peter Sheldon thinks progressive web apps can change that."
crm  and  customer  experience  e-commerce  retail  the  omni-channel 
12 days ago by jonerp
GoDaddy influencer scoring with Nimble
"GoDaddy has a unique use case for Nimble - the discovery and assessment of both internal and external community influencers in micro-verticals. Here's their story."
analytics  planning  and  data  analysis  crm  customer  experience  digital  content  marketing  skills  training  use  cases 
13 days ago by jonerp
Enterprise hits and misses – data breaches, Facebook overreaches, and Microsoft Windows fades
"This week: data privacy in the crosshairs due to breaches, myopic legislation, and, of course, Facebook. Plus: Microsoft Windows does a sharp turn to slow fade. Customer service FAQ blowout, and whiffs-a-plenty."
crm  and  customer  experience  service  management  data  privacy  governing  identity  security  hits  misses 
16 days ago by jonerp

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