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UX Mapping Methods Compared: A Cheat Sheet
Summary: Empathy maps, customer journey maps, experience maps, and service blueprints depict different processes and have different goals, yet they all build common ground within an organization.
uxd/research  cjm 
november 2017 by urbansheep
Free Customer Experience & Journey Map Templates | Service Blueprint Templates, Examples - UXPressia
Create a customer experience map with UXPressia. Use journey map examples & templates, improve your marketing strategy.
ihecs  cjm  canvas  templates  library  customer+journey  journey-mapping  tools  UX 
october 2017 by theafter
Как CJM влияет на конверсию
Как CJM влияет на конверсию
CJM 
july 2017 by SugarSheep
Twitter
RT : Why it's time to burn the customer journey map
custexp  CJM  CX  from twitter
march 2017 by kcarruthers
Twitter
Why design thinking is the perfect platform for customer journey mapping:
custexp  cjm  from twitter_favs
november 2016 by smack416
Twitter
Experience design advice from - How to design 'experience flows'
custexp  cjm  from twitter_favs
november 2016 by smack416
Twitter
7 customer journey mapping mistakes to avoid
custexp  CJM  from twitter_favs
october 2016 by smack416
Twitter
7 customer journey mapping mistakes to avoid
custexp  CJM  from twitter_favs
october 2016 by smack416
Journey Mapping: Start With Your Hypothesis | CustomerThink
"Journey Mapping: Start With Your Hypothesis https://t.co/v2Qjjv1l8K by top mapmaker @jimtincher #cjm #cx
– Jim Kalbach (JimKalbach) http://twitter.com/JimKalbach/status/734381570572722176
cx  via:packrati.us  cjm 
may 2016 by danielameleo
How To Create UX Personas -UX Mastery
Gregg Bernstein leads qualitative research for MailChimp. He spends his days listening, thinking, collaborating, writing, and then listening some more. Before this, he taught design, branding, and typography for university students. In a previous life, he designed for clients in the music and advertising industries. Gregg earned his MFA in Graphic Design from the Savannah College of Art & Design, where he researched the design of tax return forms and digital legal agreements. He’s been hooked on product research and design ever since. He resides with his family in Athens, Georgia. In his spare time, he runs early and often.
ux  CJM 
january 2016 by mikes
Journey Mapping: Not Just a Research Project | CustomerThink
Good thoughts from @jimtincher "Journey Mapping: Not Just a Research Project" https://t.co/JYrEmMZneV #cx #ux #xmap #cjm
– Jim Kalbach (JimKalbach) http://twitter.com/JimKalbach/status/681590463753666560
ux  cx  xmap  via:packrati.us  cjm 
december 2015 by danielameleo

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