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Skip the Surveillance By Opting Out of Face Recognition At Airports | Electronic Frontier Foundation
If you’re concerned about creating a slight delay for yourself or other passengers, take note: though CBP has claimed to have a 98% accuracy rating in their pilot programs, the Office of the Inspector General could not verify those numbers, and even a 2% error rate would cause thousands of people to be misidentified every day. Most face recognition technology has significantly lower accuracy ratings than that, so you might actually be speeding things up by skipping the surveillance.

there are actually (at least) three different face recognition checkpoints looming:
* Airlines want to use your face as your boarding pass, saying “it's about convenience.”
* CBP, which is part of the Department of Homeland Security (DHS), wants to use your face to check against DHS and State Department databases when you’re entering or exiting the country;
* the TSA wants to compare your face against your photo identification throughout the airport.
privacy  airline  surveillance  face  recognition 
5 days ago by dandv
The Motley Fool : Driverless self driving car Cars Are Going to Disrupt the Airline Industry
The Motley Fool
Skipping the hassle of flying – and the different headache of driving – gives self-driving cars a leg up when people are choosing how to travel. Read the full story
Shared from Apple News
The  Motley  Fool  :  Driverless  self  driving  car  Cars  Are  Going  to  Disrupt  Airline  Industry  komal  neha  sonu  neeraj 
6 days ago by neerajsinghvns
How to develop exceptional digital experiences at velocity
I love this => Emphasizes impact of front and back stage on #customer #experience + How to build your #service #design #consulting practice by scoping projects in front stage before tackling back stage complexity + great #airline example #CX
service  design  consulting  front  back  stage  blueprint  journey  customer  experience  map  digital  application  coordination  theater  example  disney  airline  strategy  complexity  howto  privacy  tablet  flight  attendant  csr19 
11 days ago by csrollyson
Skiplagged: The smart way to find cheap flights.
Skiplagged is an airfare search engine for cheap flights, showing hidden-city ticketing trips in addition to what sites like Expedia, KAYAK, and Travelocity show you. Save up to 80% on airfare today!
flights  flight  airfare  travel  search  cheap  airlines  discount  tickets  airline 
14 days ago by atran
Suck Less, One Touchpoint At A Time
Improving #customer #experience need not be dramatic to have impact: Airline redesigned their boarding pass. Agile digital #ethnography efficiently discovers customer friction #cx
customer  experience  touchpoint  service  design  airline  example  interaction  csr19 
9 weeks ago by csrollyson

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