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Finding the right things to measure in the public sector | Winning Key Performance Indicators
This article has been extracted from my article ‘Measuring performance in challenging times’ published in the UK by ICAEW

By David Parmenter

Many government departments around the world are having problems implementing performance measurement whether it be in a balanced scorecard way or any other variant. This is not surprising as the private sector is having the same difficulty.

The problem is
csf  kpi  government  itil 
23 days ago by andyscotuk
What Is Net Promoter?
NPS, or Net Promoter Score, measures customer experience of your brand and provides the best metric to anchor your customer experience management program.
growth  metrics  kpi 
27 days ago by hay

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