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RT Key Performance Indicators (KPIs) for Optimization via
SEO  KPI  data  CMO  from twitter
15 days ago by downhillmarketing
RT Key Performance Indicators (KPIs) for Optimization via
SEO  KPI  data  CMO  from twitter
15 days ago by downhillmarketing
誰もがデータドリブンに意思決定できる組織を目指す!AbemaTVにおける「データの民主化」とは | SELECK
cyberagent  webanalytics  googleanalytics  gtm  abematv  kpi  interview 
29 days ago by yoshiagi
技術本部 Web Initiative Center で Web プロダクトの品質改善や組織の技術推進に取り組んでいます、 @1000ch です。その活動のひとつに、直帰率や PV/Session といったプロダクトの KPI を上げることを目的とした Web
web  performamce  kpi  todo  instapaper  analytics 
4 weeks ago by oppara
5 UX KPIs You Need To Track - Designmodo
Main UX KPIs
User experience metrics are a bit different than metrics used in sales, marketing or finance, because they reflect human behavior and attitude. This kind of information is a bit difficult to turn into numbers, but on the other hand UX KPIs provide great insight into the size and magnitude of usability issues and help easily track their changes through time.
Quantitative UX KPIs
- Task success rate
- Time on task
- Use of search vs. navigation
- User error rate
- System Usability Scale (SUS)
Qualitative UX KPIs
- Reported expectations and performance
- Overall satisfaction
metrics  ux  methods  kpis  productmanagement  kpi 
4 weeks ago by mildlydiverting
Create a Google Analytics measurement plan for your charity | White Fuse
This guide is aimed at charities, non profits and social enterprises and will take you through a series of steps to create a Google Analytics measurement plan. It will also give you links to more information and learning where appropriate.

We’ve invested a lot of time going through this process ourselves so we know the challenges and how to overcome them.

Warning, this guide is long and implementing this advice will take time and dedication. You'll probably want to bookmark it for reference and sign up to our newsletter for updates. 
analytics  kpi  metrics  googleanalytics 
4 weeks ago by mildlydiverting
Identity Theft, Credit Reports, and You | Kalzumeus Software
Mean words cannot hurt a bank. Threats cannot hurt a bank. Paper trails, though, are terrifying to regulated institutions. Your bank’s customer support representatives are taught to evaluate whether someone looks like they’re competent and collecting a paper trail. If they are, the CS rep is supposed to stop touching the case immediately and instead escalate them to a supervisor or to the legal department.

The legal department (or an analogous group – it is different at every bank) is not scored on cases resolved per week. They are scored on regulatory incidents per quarter, and their target for success is likely zero.
finance  financialservices  incentives  kpi  money  credit 
5 weeks ago by mayonissen
Introducing "The Super User (R)evolution" Unleashing the Collaborative Forces Already in Your Enterprise
"The "Initial Super Users" Era: In the late 90's and early aughts, it was recognized that companies would do better to assign internal end users to provide guidance to other end users at least for the training for the initial go-live. Sometimes this role was made more permanent, thus extending beyond go-live but such extended roles were seldom formalized or respected and usually simply petered out for lack of management support and respect."
business  process  owners  center  of  excellence  end  users  help  desk  knowledge  transfer  kpi  power  super  user  networks  thrive  after  go-live  competency 
6 weeks ago by jonerp

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