Job   296627

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4 days ago by dpcat237
Textio: Hire smarter.
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4 days ago by kpieper876
Apply for Director of Customer Support role at Typeform
Do you have experience managing large and fast-growing international support teams? Do you have a track record of inspiring people to achieve amazing results? Is your glass always half-full?  Do you get a high just from helping other people out?  If so, it’s time we talked!

We’re looking for an experienced Director of Customer Support to come and join our team in sunny Barcelona.


About the role

Our Customer Success team currently consists of 25 people and is structured in 5 pillars: Customer Support, Education, Customer Experience, Account Management, and Sales.

There are 10 people in the Customer Support pillar of which 2 work remotely from the US.  We forecast that our Customer Support team will grow to 20 people by the end of 2017.

As the Director of a fast-growing team in a fast-growing start-up you will be responsible for hiring the right people, motivating the team, scaling the team internationally, while always being focused on delivering world-class support to our customers.

In your role you will expand the Support team into new regions (e.g. Asia Pacific), launch new support channels, all while making sure that we maintain focus on the fundamental mission of the team which is to proactively empower our customers to succeed.

You will be reporting directly to our Director of Customer Success, and will have the responsibility to lead a very talented team of Customer Advocates.


Key responsibilities:

Build a short-term, mid-term, and long-term vision for Support at Typeform
Inspire and motivate your team to constantly improve the support we deliver
Collaborate with the rest of Customer Success to drive product adoption, fight customer churn, and facilitate inter-pillar collaborations
Be a strong partner and ambassador to all other departments in Typeform
Transform high-level strategy into tactical plans
Manage all budgets related to Customer Support
Day-to-day management of the team including 1on1s and performance reviews
Participate in CS management meetings to discuss ideas, management issues
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4 days ago by md
O*net online
career exploration and job analysis, developed in the Labor's Department. Occupational outlook.
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5 days ago by hesamhakim
How to Find and Get Hired for a Remote Job
When it's raining, snowing, or sweltering hot outside, I am grateful for my 30-second "commute." When I see photos of open offices with people trying to work side by side at long tables, I'm grateful for the solitude of my home office. When I hear that some people...
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5 days ago by damli

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