Job   296627

« earlier    

Gun.io - Meet Verified Freelance Developers
Hire The Industry's Best Freelance Developers
developer  remote  job 
4 days ago by dpcat237
Textio: Hire smarter.
Boost your hiring performance by every metric that matters: Textio users recruit better qualified, more diverse talent—and they get it done faster.
job  posting  analysis  top10  free 
4 days ago by kpieper876
Apply for Director of Customer Support role at Typeform
Do you have experience managing large and fast-growing international support teams? Do you have a track record of inspiring people to achieve amazing results? Is your glass always half-full?  Do you get a high just from helping other people out?  If so, it’s time we talked!

We’re looking for an experienced Director of Customer Support to come and join our team in sunny Barcelona.

 

About the role

Our Customer Success team currently consists of 25 people and is structured in 5 pillars: Customer Support, Education, Customer Experience, Account Management, and Sales.

There are 10 people in the Customer Support pillar of which 2 work remotely from the US.  We forecast that our Customer Support team will grow to 20 people by the end of 2017.

As the Director of a fast-growing team in a fast-growing start-up you will be responsible for hiring the right people, motivating the team, scaling the team internationally, while always being focused on delivering world-class support to our customers.

In your role you will expand the Support team into new regions (e.g. Asia Pacific), launch new support channels, all while making sure that we maintain focus on the fundamental mission of the team which is to proactively empower our customers to succeed.

You will be reporting directly to our Director of Customer Success, and will have the responsibility to lead a very talented team of Customer Advocates.

 

Key responsibilities:

Build a short-term, mid-term, and long-term vision for Support at Typeform
Inspire and motivate your team to constantly improve the support we deliver
Collaborate with the rest of Customer Success to drive product adoption, fight customer churn, and facilitate inter-pillar collaborations
Be a strong partner and ambassador to all other departments in Typeform
Transform high-level strategy into tactical plans
Manage all budgets related to Customer Support
Day-to-day management of the team including 1on1s and performance reviews
Participate in CS management meetings to discuss ideas, management issues
jobhunting  job  support 
4 days ago by md
O*net online
career exploration and job analysis, developed in the Labor's Department. Occupational outlook.
job  occupation  carrier  labor_department 
5 days ago by hesamhakim
How to Find and Get Hired for a Remote Job
When it's raining, snowing, or sweltering hot outside, I am grateful for my 30-second "commute." When I see photos of open offices with people trying to work side by side at long tables, I'm grateful for the solitude of my home office. When I hear that some people...
remotework  job 
5 days ago by damli

« earlier    

related tags

00000  2017-02-05  2017-02-06  2017-02-07  2017-02-08  2017-02-09  2017-02-10  2017-02-11  2017-02-12  a  agency  agile  analysis  analytics  android  architecture  article  ask  at  bas  better  big  bigdata  blue-collar  blue  board  boards  business  career  carreer  carrier  centos  ceosurvey  chspi  clojure  coding  cofounder  collar  company  compare  compensation  compiegne  construction  contractor  conversation  crew  crm  cron  cronitor  dashboard  datascience  delay  design  developer  devops  dhist  dighist  diigo_-_coreystrock's_bookmarks  django  dominance  earth  education  employer  employment  engine  entrepreneur  equity  europe  fellowship  free  freelance  freelancer  future  getting  growth_hack  healthcare  hiring  history  how  how2  howto  hr  hunt  hunting  ifttt  important  internship  interview  interviews  job  jobhunting  jobs  jobsearch  jobsite  kpi  krisenkommunikation  labor_department  lansing  lausanne  library  lies  life  list  management  mod03  money  monitoring  most  negotiation  next  occupation  options  pay  paycheck  personal  phd  piva  pocket  politics  popular  posting  prog  programming  pwc  question  redhat  remote  remotework  researcher  resources  resume  russia  salary  science  scrum  search  service  simon  sinek  socialmedia  space  startup  startups  stock  stockoptions  strategy  study  subordinate  support  task  team  tech  the  themes  tips  to  top10  training  trump  truth  twitter  twitterstorians  us  ux-basics  ux  weekly  wired  wordpress  work  wow 

Copy this bookmark:



description:


tags: