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2016 Gnip product tour | Twitter Blogs
2016 Gnip product tour - Los Angeles, Seattle, Boston, New York, London, Tokyo, SF and Sao Paulo
gnip  twitterdata  from twitter_favs
january 2016 by kinlane
Twitter To Let Brands Link Up Users’ Twitter Handles With Their Customer Accounts For Customer Care | TechCrunch
Several features were unveiled today. First of all, businesses can use the Fabric developer platform to link up a customer’s phone number or Twitter credentials to that customer’s account with that business. You do this in the CRM backend, but then when the customer service rep sees the user on Twitter via an enterprise client, it will automatically link the two. Twitter is showing off how it works with Oracle, one of the company’s early partners, for its customer care effort.
Twitter  customerservice  socialmedia  Fabric  Gnip  CRM  launch  Techcrunch  2015 
october 2015 by inspiral

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